FAQS

“WHY ARE YOUR PRODUCTS SO CHEAP?”

Here at Pintago we skip out the middle man and get our products straight from the factory enabling us to charge the more affordable wholesale price. To add, being an online store will limit our maintenance and employee costs, allowing us to reduce our prices even further.

“WHO ARE DEVISER?”

‘Deviser’ have a distinct history of making incredible custom model acoustic guitars since the 1970s. Deviser take pride in their work and individually handcraft all of their acoustic guitars. This results in an exquisite, high quality guitar beatifically shaped, leaving a sound like no other. You may of heard of Deviser’s other brands, one being ‘Headway’, a well respected brand that specialises in high-end acoustic guitars. Another division is ‘Momose’ known for limited quantity ultra high-end Fender replicas. Deviser is also responsible for the great ‘Bacchus’ Guitars and Basses, which is their most well-known division specialising in the craft of jaw-dropping vintage Fender and Gibson replicas!

“WHERE ARE YOU LOCATED?”

If you purchase from us, your products will be coming from Gold Coast, Queensland but we don't have a physical store. We operate strictly online, either through Pintago-guitars-and-gear.com or other platforms.

“WHERE ARE YOUR GUITARS MADE?”

Depends on the guitar but typically Japan, China or other Asian countries. Our Deviser guitars are hand-crafted in Japan. It’s common to think that if a guitar has come from Asia it’s poorly and cheaply made, this may have been true in the 1980s but since then the quality coming out of Asia has sky rocketed in the guitar industry.

“HOW CAN I CONTACT YOU?”

Our email is “pintago.com@gmail.com” feel free to contact us if you have any additional questions. We understand social media is bigger then ever so also feel free to contact us via, Instagram, Pintrest, YouTube, Twitter even TikTok and we’ll try our best to get back to you asap!

“HOW DO I KNOW WHAT GUITAR IS BEST FOR ME?”

Factors such as your age, height, hand size and dexterity will play a part.


  • Just as a guide if your smaller in height you typically want a 38 to 39inch guitar but if your taller a 40 to 41inch.


  • But if your a beginner, no matter your height, you will probably find a smaller guitar easier to handle and learn on. If your a child a smaller lighter beginner steel stringed guitar will be best.


  • Then there is the cutaway (the curve bit on the body of the guitar). If you want to reach the upper frets a cutaway is probably best but with the sacrifice of a bigger, fuller sound.


  • Then there is the shape. A dreadnought shape will have more bass and a larger, warmer sound… but they are fat guitars! Then there is the smaller auditorium shape, with a sharper, richer tone. Electric guitar shapes don’t majorly change the sound so with electrics its a matter of shape preference. There are many guitar shapes, if you are inquiring about a particular shape our suggestion is to google it.


  • If your left handed you want a left-handed guitar.


  • If your into flamenco and spinach music, or just want to make your Latin family proud, a classical guitar will be for you. Classical guitars have the softer, nylon strings, which give off a beautiful warm tone and at the same time are easier on your fingers. But they have a much wider neck so beginners may find it extra challenging and a standard guitar capo will not fit. So has pros and cons, depends entirely on what you’re after.


  • Then there is the material. A beginner wont have the ears to notice the difference at the beginning but the main rule is: softer woods absorb sound creating a warmer, muffled tone and harder woods reflect sound producing a echoy, clearer sound. The combination of materials and shapes is what makes the tones on guitars so diverse. Our advice, is to again, research the particular material and its sound.


There are much more factors but feel free to use this info as a guide.

“ELECTRIC OR ACOUSTIC?”

The age old question. The question that divides guitarists around the globe. The question that really just depends on what you’re into. “But you can play the same songs, riffs and licks on both, so does it matter?” Well yes. A rockin’ guitar solo will sound quite lame on an acoustic guitar, but then a beautiful, finger-style melody may sound screechy and muffled on an electric. Both are suitable for beginners so it’s up to you.


Electric pros:

An electric guitar can have many sounds with just the turn of a knob. It can be smooth and funky like that of the 60s era or it can make your grandparents run away with a distorted sound like AC/DCs tone. It can also be set very loud and the variety of famous electric guitar riffs and solos to learn are uncountable.


Electric cons:

They’re usually more expensive then acoustics and in addition an amplifier must be purchased or it can’t be played properly, which can cost hundreds. Electric guitars are also not very manoeuvrable especially with an amp.


Acoustic pros:

Firstly they can be bought cheap. Second, for acoustics with the function, they can be plugged into an amp like an electric. And third, they are very mensurable. Just pick it up, throw it in the car and go anywhere, no electricity required! They also grant you the ability to use percussion, slapping and whacking the guitar to achieve that ‘one man band’ sound you can really get from an electric.


Acoustic cons:

An acoustic can sound quite weak and thin compared to an electric and changing the tone comes with a bit of effort. With an electric you just turn a knob but with an acoustic guitar the only way to change the tone is to either change the strings or buy a totally different shaped guitar. Electric guitars have a much wider range tonally, as you can change the strings, the guitar itself, the settings on the amp, the settings on the guitar and optional peddles to if you really want to start messing with things.


So there you go! Both have pros and cons, different styles and tones, so it all depends on your preference and besides it wouldn't hurt owning both. But at the end of the day there will always be one ultimate pro in these discussions… its not a piano!

“HOW CAN I BE SURE OF WHAT I’M BUYING?”

We understand purchasing online can be a shot in the dark. You can’t hear it or really get a sense of perspective through a screen. That’s why for every guitar listed on Pintago Guitars and Gear there is a video demonstration of the guitar being played. The video will show the sound quality, true colour with natural lighting and a sense of size and shape. Giving you confidence that what you are buying is truly what you want.

“WHY ARE PINTAGO’S PRODUCTS ON OTHER E-COMMERCE PLATFORMS MORE EXPENSIVE?”

Other e-commerce platforms such as eBay and Reverb charge a sellers fee of sometimes up to 20% depending on the platform. So we counteract those fees by increasing the price relative to the fee percentage. This will hopefully encourage customers to visit and purchase off our website at discount prices! Sellers are not allowed to direct customers to their website on these e-commerce platforms but keep it mind it works the same for other products you want to buy as well [Sellers website is always cheaper]

“WHERE CAN I FOUND THE GUITAR DEMONSTRATION VIDEOS?”

Every product we list on our website has a video demonstration attached within the photos. Scroll through and a video of the guitar should be there. If not, navigate to the “Videos” tab and you will find a variety of guitar demonstrations there. Just audio without video is also available at the “Listen” tab. If by chance none of that works, all our demonstrations are posted to our YouTube page and other listed social media platforms.

“WHAT ARE PINTAGO’S GOALS FOR THE FUTURE?”

We haven't worked out the kinks yet but one of our goals at Pintago Guitars & Gear is to hopefully, one day, be able to create and feature a unique guitar design that can represent our brand and be clearly distinguished from other guitars! Other goal is to expand our inventory into other musical categories some time in the short future.

“DO YOU TAKE PRE-ORDERS?”

If a product you want is out of stock we can offer per-orders as per request. Once the guitar is back in stock, you’ll be the first to receive one! Note: in some unlikely cases it can take months for new stock to arrive, if its taking to long for your liking a refund will be kindly given if you requested.